What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
That's normal. When the form is submitted the file will be sent. Just to be sure, I cloned the form and did a test submission and I received the file as a clickable link in both the notfication and in the form's submissions records.
Do let us know if you get the same results after submitting the form.