Urgent Help Needed

  • BuryTrainingServices
    Asked on July 21, 2021 at 2:35 AM

    Hi Guys

    urgent help needed

    out on site and the signature panel on one of my forms has stopped working.


    not sure why but need to get sorted whilst on site



    regards

    colin


    Page URL: https://form.jotform.com/201196890189364
  • BuryTrainingServices
    Replied on July 21, 2021 at 7:51 AM

    Guys


    really need to try and resolve quickly, I'm out on site, and I'm unable to continue

    please advice.


    regards

    colin

  • Yau_C
    Replied on July 21, 2021 at 11:09 AM

    Hi,

    I am testing your site on iPhone 8, v1.12:

    1626879954 60f837d21434d Screenshot 10

    As you can see I can draw on the signature area.

    What kind of device are you using?

    • Android or iphone
    • OS version
    • iphone or ipad
    • browser version

    We need more specific information from you in order to help our backend team to identify the root cause.

    Your screenshot would be helpful.

    Look forward to your reply.