What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    please cancel my subscription

    Asked by krishyvam on January 25, 2014 at 12:17 PM

    sir, please downgrade my subscription to starter pack

    I don't need 1000 forms for me 100 forms is quite enough

    Thanking you

    Page URL:

  • Profile Image

    Answered by Cesar on January 25, 2014 at 05:24 PM

    Kindly perform the following steps on your PayPal annount to cancel the JotForm Subscription:

    1- Login to your Paypal Account
    2- Find the latest payment you have made to JotForm
    3- Click the subscription number for that transaction
    4- Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.


    Do let us know if you need further assistance, thank you.

  • Profile Image

    Answered by krishyvam on January 27, 2014 at 09:20 AM
    It is showing this message
    "Your subscription has been scheduled to be cancelled manually."
    Please help me i don't need 1000 forms for me 100 is enough otherwise
    close my account and delete my jotform account.
    Thanking you
  • Profile Image

    Answered by EliezerN on January 27, 2014 at 09:39 AM

    Thanks for the explanation.

    Your subscription has been cancelled succesfully and your account krishyvam has been set to the free plan.

    Inform us if you need further assistanc witht this inquiry.