please cancel my subscription

  • Profile Image
    krishyvam
    Asked on January 25, 2014 at 12:17 PM

    sir, please downgrade my subscription to starter pack

    I don't need 1000 forms for me 100 forms is quite enough

    Thanking you

  • Profile Image
    Cesar
    Answered on January 25, 2014 at 05:24 PM

    Kindly perform the following steps on your PayPal annount to cancel the JotForm Subscription:

    1- Login to your Paypal Account
    2- Find the latest payment you have made to JotForm
    3- Click the subscription number for that transaction
    4- Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

     

    Do let us know if you need further assistance, thank you.


  • Profile Image
    krishyvam
    Answered on January 27, 2014 at 09:20 AM
    It is showing this message
    "Your subscription has been scheduled to be cancelled manually."
    Please help me i don't need 1000 forms for me 100 is enough otherwise
    close my account and delete my jotform account.
    Thanking you
    ...
  • Profile Image
    EliezerN
    Answered on January 27, 2014 at 09:39 AM

    Thanks for the explanation.

    Your subscription has been cancelled succesfully and your account krishyvam has been set to the free plan.

    Inform us if you need further assistanc witht this inquiry.

    Thanks