What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please help refunds

    Asked by pooradya on January 25, 2014 at 12:57 PM

    Hello :





    I want to use JOTFORM year 

    But I found also automatically debit the year 2014!! 

    I ask whether you can refund it??

  • Profile Image

    Answered by Cesar on January 25, 2014 at 05:33 PM

    I need to confirm your request. You wanted to use the Premium service for the year 2013, only. You attempted to cancel prior to the next billing date. But have now been billed for 2014, yet you didnt have planned to use the Premium account on 2014, so you want a refund, correct?

    Kindy acknowledge so we can proceed with your request. Be aware that this will make the account into free status. 

  • Profile Image

    Answered by pooradya on January 27, 2014 at 12:40 PM

    Yes, I want to refund it! 

    Please kindly help it


  • Profile Image

    Answered by EliezerN on January 27, 2014 at 01:05 PM

    Thanks for confirmation.

    I already performed the refund of the amount of  $45.00 USD. Please give a time frame of 4 to 10 business day so that the money can get back to you.

    Please note that your account status has been set to Free.

    Kindly inform us if you need further assistance with this inquiry.