Please help refunds

  • Profile Image
    pooradya
    Asked on January 25, 2014 at 12:57 PM

    Hello :

    我只想使用JOTFORM一年,

    但是我發現2014年度也自動扣款了!!

    請問是否可以退錢呢??

     

    I want to use JOTFORM year 

    But I found also automatically debit the year 2014!! 

    I ask whether you can refund it??

  • Profile Image
    Cesar
    Answered on January 25, 2014 at 05:33 PM

    I need to confirm your request. You wanted to use the Premium service for the year 2013, only. You attempted to cancel prior to the next billing date. But have now been billed for 2014, yet you didnt have planned to use the Premium account on 2014, so you want a refund, correct?

    Kindy acknowledge so we can proceed with your request. Be aware that this will make the account into free status. 

  • Profile Image
    pooradya
    Answered on January 27, 2014 at 12:40 PM

    Yes, I want to refund it! 

    Please kindly help it

    Thanks! 

  • Profile Image
    EliezerN
    Answered on January 27, 2014 at 01:05 PM

    Thanks for confirmation.

    I already performed the refund of the amount of  $45.00 USD. Please give a time frame of 4 to 10 business day so that the money can get back to you.

    Please note that your account status has been set to Free.

    Kindly inform us if you need further assistance with this inquiry.

    Thanks