Unable to download forms

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    Matt Curtis  
    Asked on July 21, 2021 at 04:26 AM

    The program won’t let me download the forms, it just times out. I have tried deleting the app and reinstalling it but still the same.

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    Bojan_J
    Answered on July 21, 2021 at 08:46 AM

    Greetings.

    Can you please clarify, are you referring to PDF Documents? We had a problem with this, however, our Developers notified us that the problem has been resolved.

    Can you please try again and let us know if the problem is resolved?

    Thank you for your cooperation.

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    suzannefotografy
    Answered on July 21, 2021 at 09:01 AM

    I am also experiencing this on my computer - just noting with download!
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    Matthew_Curtis
    Answered on July 21, 2021 at 09:11 AM
    Hi,
    Yes, download to PDF.
    I have just tried this again but nothing.
    Please let me know
    Thanks
    0800 689 3468
    info@entadorsystems.com
    https://www.youtube.com/watch?v=gf0v2EZNgTU
    MJC Doors Ltd T/A Entador Systems
    ...
  • Profile Image
    Bojan_J
    Answered on July 21, 2021 at 10:19 AM

    Greetings.

    @suzannefotografy, your question is moved to a new ticket. We will address it on the following link:
    https://www.jotform.com/answers/3234360

    @Matthew_Curtis, we will notify our Developers regarding this problem. As soon as we hear back from them, we will let you know.

    Thank you for your patience.

  • Profile Image
    Kevin_G
    Answered on July 21, 2021 at 07:18 PM

    @Matthew_Curtis,

    Apologies for the inconveniences caused. 

    This issue has been fixed now, kindly perform some tests and let us know if the problem persists. 

    Thanks. 

  • Profile Image
    Matthew_Curtis
    Answered on July 21, 2021 at 08:33 PM
    It is working again
    Thanks
    0800 689 3468
    info@entadorsystems.com
    https://www.youtube.com/watch?v=gf0v2EZNgTU
    MJC Doors Ltd T/A Entador Systems
    ...
  • Profile Image
    CAPECO
    Answered on July 26, 2021 at 12:15 PM

    Whatever you are doing to fix this issue for these people, please do the same for me. I am not able to download or print filled forms from 'Tables' 'Inbox' or 'PDF Editor.' Thank you.
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    Bojan_J
    Answered on July 26, 2021 at 01:31 PM

    Greetings.

    We have moved your question to a new ticket. We are working on a reply and you will receive it soon on the following link:
    https://www.jotform.com/answers/3244905

    If you have any additional questions, please post them to the provided ticket.

    Thank you for your cooperation.