I have tried this, and I have also checked over my form for mistakes, e

  • Profile Image
    Asked on January 25, 2014 at 07:03 PM

    I have tried this, and I have also checked over my form for mistakes, everything seems correct. However, I am not receiving any emails into my inbox

    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

  • Profile Image
    Answered on January 25, 2014 at 07:25 PM

    It appears that on our Email Logs the emails have been sent out.

    /var/log/jotform/amazonSES.log:[25/Jan/2014:19:17:24 -0500] 40235689561359 AmazonSES Sent email to rrqgames@hotmail.co.uk - MessageID:00000143cbe86fb1-ce51dade-1095-424a-8306-c2791bbdc46c-000000 - RequestId:3b0aac49-861f-11e3-8c0c-7146a40cd25f

    I have also made a test submission on your form. Appending my address to the receipient field:


    The Email Alert does arrive on my end:

    As both of our contacts are on the E-mail, kindly verify if also recevied my test submission.


    For testing purposes, I would advise to test with a different email address on the Email Alert. If it does not work and you have already whitelisted addresses as suggested by the How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues guide. I would suggest to contact the Hotmail team for further support. Thank you.

  • Profile Image
    Answered on January 25, 2014 at 07:30 PM
    Yeah sorry, it was a mistake on my end where my email account was blocking incoming emails from your address. It is all fixed now, thanks.
    I do have more issue though. I am trying to set-up the hidden box to work, so I can use the same form on multiple pages. Using this method I read that I have to add "?HiddenBoxName=google" where 'google' will be replaced with whatever I like. However, I cannot get this to work.
    Any help on this issue would be appreciated.
  • Profile Image
    Answered on January 25, 2014 at 07:37 PM

    Hi Adam,

    Since your latest question is not related anymore to the original topic of this thread, please create a separate new thread for it instead. Use this link to do this http://www.jotform.com/contact/

    You can just copy and paste your last message here into the new thread you will create and just add the appropriate Title/Subject for it.

    We will attend to it as soon as we can.