What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Responsive Problem

    Asked by leeqin1022 on January 25, 2014 at 09:03 PM

    Hi Support,

    Why responsive layout does not working well on my site. 


    Pls advise.



    Page URL:

  • Profile Image

    Answered by Tanja Medic  on January 26, 2014 at 12:11 AM

    You are using the fixed layout form...you need to use a responsive layout form...here is one template you can use:http://www.jotform.com/?formID=40250461164141

  • Profile Image

    Answered by kevinponeill on April 22, 2014 at 02:33 AM

    This appears to not be the case. I have tried using the "responsive" templates, and certain fields when added to a form to not "respond." These seem to be text area fields and also address fields.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 22, 2014 at 03:40 AM



    Unfortunately, I could no longer access the website using the URL you provided http://www.sgmytaxi.com/jotform-testing/  so I am not able to test for issue.

    Please provide us another test page where we can do some test and check the problem.

    I checked your form http://www.jotform.me/form/40238228998466 also and can see conficting injected CSS code on it.



    Please try using this CSS only for the meantime while testing

    @media only screen 

    and (min-device-width : 320px) 

    and (max-device-width : 480px) {

    .form-textarea {

    width: 150px;


    .form-header-group {

    font-size: 12px;

    width: 325px;


    #input_37, #input_36 {

    width: 150px;



    Inform us of the result.