Apply Jotform Plan to a User

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    clewis861
    Asked on July 21, 2021 at 11:53 AM

    Can I purchase a Jotform Silver Plan for one of my users and apply it to their account? They need more than just the basic starter plan.

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    Lorenz_A
    Answered on July 21, 2021 at 09:00 PM

    To clarify, do you mean to upgrade your account so SILVER, and transfer the subscription to another account? If so, that is not possible.

    Your user may purchase a subscription directly from their account instead.

    Guide: https://www.jotform.com/help/331-how-to-upgrade-my-account

    I hope this helps. Let us know if you need any further assistance.

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    clewis861
    Answered on July 22, 2021 at 10:54 AM

    I already have a Silver plan and have some other sub accounts on my plan. The other users on my plan only have the Starter plan. I need to give one of them Silver access and I need to be able to manage their account.

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    VincentJay
    Answered on July 22, 2021 at 06:56 PM

    Hello,

    You cannot share the subscription to other accounts even if they're a sub-user account to your main account. The sub-user account can upgrade to any plans that you want and it can still be a sub-user to your main account. In short, the Jotform accounts cannot share one subscription or plan.

    Related guide: https://www.jotform.com/help/331-how-to-upgrade-my-account