PayPal isn't working with my form

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    FrenchCreekPC
    Asked on July 21, 2021 at 01:09 PM

    It was working 5 days ago, and now I get an error after trying to submit a payment.

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    Jed_C
    Answered on July 21, 2021 at 10:32 PM

    We apologize for the inconvenience.

    Can you please verify if Fc.ponyclub@gmail.com is the correct email of your PayPal account. The error shown in my screencast below normally appears if email is invalid.

    If it's the correct email and there's no typo, please try clearing your form cache and see if that helps.

    Guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    1626921040_60f8d850a5f87_pp.gif

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    FrenchCreekPC
    Answered on July 21, 2021 at 10:33 PM
    The email is correct! I tried clearing the cache but will try it again.
    ...
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    FrenchCreekPC
    Answered on July 22, 2021 at 10:11 PM
    It is still not working. The email is correct and it was working fine 5
    days ago.
    ...
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    Jed_C
    Answered on July 22, 2021 at 11:31 PM

    The issue seems to be a white space in your email. I removed it from your payment field and your form is now working. Please test again.

    1627010990_60fa37ae26765_space.gif

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    FrenchCreekPC
    Answered on July 23, 2021 at 12:00 AM
    It works! Thank you!
    ...