What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was I charged twice this month? I was charged 1/11/14 and 1/16/14 $9.95 each

    Asked by postermodels on January 26, 2014 at 08:36 AM
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    JotForm Support Manager

    Answered by Jeanette on January 26, 2014 at 12:04 PM

    I've canceled and refunded the duplicate transaction. Very sorry for the inconveniences,from now on you should get just 1 charge. If you want to update your CC info in the future, please let us know before doing anything else

    Kind regards