Not Getting Reset Emails

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    Jasmine Brown 
    Asked on July 21, 2021 at 02:31 PM

    We are trying to reset our password to unlock our account. We are not getting the password reset email. How can we get this fixed?

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    Yuta_J
    Answered on July 21, 2021 at 03:39 PM

    Thank you for reaching out to us.

    It seems this is a duplicate ticket. Please click the link below and check our reply to your inquiry. https://www.jotform.com/answers/3234267

    Please let us know if you require further assistance.

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    Jasmine Brown 
    Answered on July 21, 2021 at 03:41 PM

    Hello, I was told to check her for a response to my ticket however, I do not see an answer.

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    Yuta_J
    Answered on July 21, 2021 at 04:54 PM

    Hello again,

    This is a copy of my answer to your question in another thread. Please take a look and let us know if you have any questions.

    Thank you

    ---

    Hello,

    Upon checking your account, it seems you do not have an account with us yet. Your current status with us is a Guest Account; this is why you are not able to reset your password at the moment. To set up your account and create your form, please sign up with us for a Free Account and create your forms. If you already created a form and would like to have this form under your account, please send us the form URL and we could transfer your form to your account.

    Please sign up with Jotform here: https://www.jotform.com/signup

    Please let us know if you require further assistance.


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    Jasmine Brown 
    Answered on July 22, 2021 at 10:10 AM

    Hello,

    We have an account already. Our username is focusphysio. We aren't sure where the emails are going when we select reset password.

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    Yuta_J
    Answered on July 22, 2021 at 04:36 PM

    Hello,

    Thank you for providing additional information to us. I was able to find your account and it seems the account was locked out due to multiple login failures for HIPAA-enabled account. I just reactivated the account on my end, please kindly try to login again and let us know if you face any issue again.

    Please let us know if you require further assistance.