What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to cancel our paid subscription

    Asked by acdapa on January 26, 2014 at 01:33 PM

    We only need the paid version for a few months out of the year. Would you please cancel our paid subscription? Thanks!


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    JotForm Support

    Answered by ardy0689 on January 26, 2014 at 01:59 PM

    Hello Matt,

    You may cancel the subscription on you Paypal account.


    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will stay as Premium until the subscription expires for this month. Please let us know if you have cancelled your subscription. Thanks.