PDF attachments for submissions look different than the designed PDF

  • srothfuss
    Asked on July 21, 2021 at 7:10 PM

    Hello,

    here is the link to the form I created:

    https://www.jotform.com/build/212005651655146

    The pdf which is attached to submissions is different from what I designed in the pdf-editor.

    I added a few Headings in the pdf as it seems that "dividers" from the from where not transferred to the pdf.

    I also added some page breaks.

    All these thing don't "show up" in the pdf.

    What am I doing wrong?

    Thx.

    Sven




    Page URL: https://www.jotform.com/build/212005651655146
  • Mike_G JotForm Support
    Replied on July 22, 2021 at 5:22 AM

    We would like to apologize for any inconvenience. I have checked the form you linked and it appears that you haven't checked yet the PDF document you would like attached to the email alerts on your form.

    1626945690 60f9389a48bcd zt210722 052009 Screenshot 10

    Kindly check the PDF document and don't forget to click the Save button after to save the changes.

    1626945737 60f938c907462 zt210722 052038 Screenshot 21

    Please give it a try and let us know if you need any further assistance.

  • srothfuss
    Replied on July 22, 2021 at 8:33 AM

    Hello,

    thank for your reply.

    The "New document" is actually not the pdf I am trying to attach. I also don't understand how the "new document" tab/document gets created.

    I created and edited the tab/document "Gen 2.3 Checklist". This is actually the design I want the pdf to look like.

    screenshot of "Gen 2.3 Checklist":

    1626956739 60f963c3da3a5 Screenshot 10

    Screenshot of "New document":

    1626956701 60f9639d1a7d9 Screenshot 21

    When I deleted the "new document" tab, a selection "default document" was available in the email section, which I chose. When I clicked on the little link button

    1626957108 60f965342dfa9 Screenshot 32

    it took me to the "Gen 2.3 Checklist" tab, but still did not generate a pdf according to this template.

    Basically I want the pdf to look like "Gen 2.3 Checklist".

    Makes sense?

    Thank you

    Sven


  • Mike_G JotForm Support
    Replied on July 22, 2021 at 10:06 AM

    We would like to apologize for any confusion. The "Gen 2.3 Checklist" on the PDF Editor page of your form is not a PDF Document but, a PDF Form. It is a fillable PDF version of your online form that you can download and send to your respondents so they can fill it out.

    Reference Guide: How-to-create-a-PDF-form

    If you want, you can create a customized PDF Document again on the builder page of your form that you can attach to your form's email alerts (notification/autoresponder).

    Feel free to let us know if you need any further assistance.