PDF attachments for submissions look different than the designed PDF

  • Profile Image
    srothfuss
    Asked on July 21, 2021 at 07:10 PM

    Hello,

    here is the link to the form I created:

    https://www.jotform.com/build/212005651655146

    The pdf which is attached to submissions is different from what I designed in the pdf-editor.

    I added a few Headings in the pdf as it seems that "dividers" from the from where not transferred to the pdf.

    I also added some page breaks.

    All these thing don't "show up" in the pdf.

    What am I doing wrong?

    Thx.

    Sven




  • Profile Image
    Mike_G
    Answered on July 22, 2021 at 05:22 AM

    We would like to apologize for any inconvenience. I have checked the form you linked and it appears that you haven't checked yet the PDF document you would like attached to the email alerts on your form.

    1626945690_60f9389a48bcd_zt210722_052009

    Kindly check the PDF document and don't forget to click the Save button after to save the changes.

    1626945737_60f938c907462_zt210722_052038

    Please give it a try and let us know if you need any further assistance.

  • Profile Image
    srothfuss
    Answered on July 22, 2021 at 08:33 AM

    Hello,

    thank for your reply.

    The "New document" is actually not the pdf I am trying to attach. I also don't understand how the "new document" tab/document gets created.

    I created and edited the tab/document "Gen 2.3 Checklist". This is actually the design I want the pdf to look like.

    screenshot of "Gen 2.3 Checklist":

    1626956739_60f963c3da3a5_

    Screenshot of "New document":

    1626956701_60f9639d1a7d9_

    When I deleted the "new document" tab, a selection "default document" was available in the email section, which I chose. When I clicked on the little link button

    1626957108_60f965342dfa9_

    it took me to the "Gen 2.3 Checklist" tab, but still did not generate a pdf according to this template.

    Basically I want the pdf to look like "Gen 2.3 Checklist".

    Makes sense?

    Thank you

    Sven


  • Profile Image
    Mike_G
    Answered on July 22, 2021 at 10:06 AM

    We would like to apologize for any confusion. The "Gen 2.3 Checklist" on the PDF Editor page of your form is not a PDF Document but, a PDF Form. It is a fillable PDF version of your online form that you can download and send to your respondents so they can fill it out.

    Reference Guide: How-to-create-a-PDF-form

    If you want, you can create a customized PDF Document again on the builder page of your form that you can attach to your form's email alerts (notification/autoresponder).

    Feel free to let us know if you need any further assistance.