What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cant access to my account in jotform

    Asked by namimed on January 27, 2014 at 03:59 AM


    I cant access to my account in jotform. jotform said: (There was an error on the page. Try reloading the page.)

    recently I resive email from jotform saied to us:

    (For us to allow the reinstatement, you will need to delete the suspected phishing forms, or just removed the username/password fields.)

    and when I want to change the password in "forgot the password" jotform said (There was an error on the page. Try reloading the page.)


    please open my account as soon as possibe

    thank you

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    JotForm Support

    Answered by jonathan on January 27, 2014 at 04:13 AM

    You have forms that are suspected as phishing forms under your account.

    As instructed over the e-mail, the forms needs to be removed before we can re-open your account.

    We can detet the 2 suspected forms (student form and doctor form), and reinstate your account.

    Please confirm if this is OK with you.