What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'd just like to cancel my jot form membership

    Asked by justkeyrings on January 27, 2014 at 05:54 AM

    Hi JotFom

    I'd just like to cancel my jot form membership - it was great while it lasted, now in my new website package it includes forms.

    email address for the account is info@justkeyrings.co.uk

    thanks!

     

    Joe

    email thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 27, 2014 at 06:43 AM

    Hello Joe,

    I've cancelled your subscription. You will not be billed again, but your account will stay Premium until January 27, 2014 for the time you have already paid.

    Your forms are intact. We will not delete forms when someone downgraded the subscription to Free version. It's just your submission limit will go back to 100 per month and 100MB Storage.

    Upon taking a closer look at your account, I found that you have 346.11 MB of upload space utilization. Please clear the upload space before your account is downgraded else it will become over quota.

    Thank you!