Office members trying to fill out on-line form from Spectrum Optimise

  • Profile Image
    Cecile_A
    Answered on July 22, 2021 at 05:36 PM

    Hello there,

    Thank you for contacting support.

    To assist you correctly, may we know the details of your concern? Are you quite suspicious of the form? If so, please share the form's URL to us so that we could check further.

    If your concern is different, please do not hesitate to let us know and give us more details about the issue you're having.

  • Profile Image
    liam dargan 
    Answered on July 23, 2021 at 06:11 AM
    Hi
    Thank you for your reply.
    We are not suspicious of the form.
    The “informed consent” page does not render completely so when we tick on the consent box, the next page does not appear.
    The form URL is Risk Assessment Office of the Attorney General (jotform.com)
    We use EDGE browser
    · How it shouldn’t look but does most of the time. If the page does not appear like this, clicking on next will not bring users to next page.
    [cid:image002.png@01D77FB3.1DB8E8D0]
    · How it should look but this only appears after many page refreshes
    [cid:image001.png@01D77FB2.A706DCB0]
    ...
  • Profile Image
    Cecile_A
    Answered on July 23, 2021 at 09:30 AM

    Greetings,

    I accessed the form using Edge as browser but I was unable to replicate the issue. See demo below.

    1627046730_60fac34ac8bb8_2.gif

    Can you please try to use other browsers?

    Let us know how it goes.

    Thank you.

  • Profile Image
    liam dargan 
    Answered on July 23, 2021 at 10:33 AM
    We are using Edge Chromium as the browser of choice.
    We have tried IE11.
    Our browsers are inside an office infrastructure governed by group policies.
    Are there any exceptions we might try to allow page to render properly?
    Are there any known issues in your Knowledge Base which would help us remedy this issue?
    Thanks.
    Liam.
    ...
  • Profile Image
    Cecile_A
    Answered on July 23, 2021 at 12:00 PM

    The group policies could be a factor. But just to confirm, can you please try to access the form using a different device in a different network outside your office?

    Looking forward to your reply.

  • Profile Image
    liam dargan 
    Answered on July 23, 2021 at 12:11 PM
    Have accessed for without issue on device outside of the organisation thanks.
    ...
  • Profile Image
    Cecile_A
    Answered on July 23, 2021 at 05:25 PM

    I suggest you to request your IT team to remove whatever restrictions they have. They may whitelist Jotform's IP and Domains. Check the link below to view the complete list.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Kindly let us know if you need further assistance.

    Thank you.