Other comment box in checklist

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    jillyfell
    Asked on July 22, 2021 at 11:28 AM

    Hi

    I have a checklist questions where I want to add an "other" question (I have changed the name to additional suggestions/ideas) where individuals can type additional suggestions, but when I select the other option it is just adding a checkbox for other rather than a comment box. How do I have it be a comment box

    1626967697_60f98e916e82d_

    Jill

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    hanneabl
    Answered on July 22, 2021 at 12:09 PM

    Hi!

    I have had a look and I think I can help. When you enabled the option for having the "other" option, you filled in the text box with "Additional suggestions/ideas", and this is why it is not possible to type anything in the field when the survey goes live.

    To fix it, go back to card number 4, select the "Properties" gear, right above the little trashcan, and go to "Options". Leave the "Display Other Option" enabled, but clear out the text box next to it. This will allow you, or the people taking your survey, to enter the text as you originally wanted.

    I hope this was helpful!

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    1626970119_60f998075b120_

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    Marco_S
    Answered on July 22, 2021 at 09:08 PM

    Hello there,

    Thanks for reaching out to us!

    You can follow the suggestion you received above or you can write your custom text. Users will be asked to specify the Other option, as you can see below:

    1627002421_60fa1635322db_other.gif


    Let us know if you need any further assistance!



    @hanneabl

    Thanks for the suggestion Hanne! Something makes me think you'll join us soon 😊

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    jillyfell
    Answered on July 23, 2021 at 10:03 AM

    When I remove the text and it shows "other", it doesn't really show that you can write in it. My concern individuals will not know to write anything in it because it isn't clear that you should. Can I amend the term "other" to show "enter other".

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    Marco_S
    Answered on July 23, 2021 at 11:10 AM

    Hello there,

    Thanks for your further details.

    Sure, you can customize the placeholder text as you prefer. The default placeholder is Other, as it's commonly used to specify other options also on printed form, and you should also keep in mind that, as shown on my screencast, when users select the Other option, they're required to fill out the text box to proceed.

    You may change it with something different though, such as "Fill out this field with another product not in the list" for example.


    Let us know if you need any further assistance!

    Regards

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    jillyfell
    Answered on July 23, 2021 at 04:19 PM

    How do I change it so that it is still a fillable section as there is no place to do it?

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    Marco_S
    Answered on July 23, 2021 at 04:45 PM

    Hello there,

    You can customize the text as you prefer, by following the steps shown on the following screencast:

    1627073120_60fb2a60c2a69_other_field.gif


    Let us know if you need any further assistance!

    Regards

  • Profile Image
    jillyfell
    Answered on July 26, 2021 at 03:14 PM


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    Marco_S
    Answered on July 26, 2021 at 03:25 PM

    Hello there,

    Maybe I'm missing something sorry, but everything seems to work as intended with the Other field:

    1627327460_60ff0be433047_other.gif

    Or do you need it to work in another way?

    Thanks!