Understanding the Email Notification Limits

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    Annabella Yau 
    Asked on July 22, 2021 at 11:09 PM


    I don't entirely understand this: For free accounts, there's a limit of 1 email notification with 1 recipient email address. For all accounts, we recommend only 10 recipient emails per notification. You need to create a new notification if you wish to send it to more than 10 emails.

    Does that mean, that when people fill up my form, I'll only get an email notification 1 submission's email notification out of 100 submissions?

    Does 10 recipient emails per notification mean that I can only send emails to the first 10 people who submitted answers to the forms? or does that mean I can send each 100 people 10 different email notifications?

    Please provide clarification. Thank you!

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    Answered on July 23, 2021 at 06:39 AM

    Hi there,

    I believe you're referring to the following guide: Send Notifications to Multiple Recipients

    Note that the guide is referring to the number of notification templates (Email Notification) you can set up on a form, and the number of recipients that can receive that said notification, rather than the number of emails you can receive.

    So that's a "No" for both of your questions.

    For Free accounts with a limit of 1 email notification with 1 recipient - if 100 people filled out your form, you'll receive 100 email alerts.

    What if, aside from yourself, you also want your colleague or your secretary to receive the email alerts, then you would have to upgrade your account since Free accounts are limited to 1 recipient.

    Hope that helps. Let us know if you have further questions.