What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PEOPLE NOT ABLE TO UPLOAD THEIR FORMS OR THEIR VIDEOS

    Asked by pow_casting on July 01, 2011 at 10:03 AM

    We have many people submitting on your form - the majority of them say their forms won't go through, or their videos won't upload. Some of the videos we DID get off the form download without sound.

     

    Please advise as to how we can correct this -- we have prospectively hundreds of submissions coming through and really can't afford to lose any of them due to tech issues.  

     

    Please call me at 617.284.2850 asap, or email crosenthal@powderhouse.net

     

    Thank you,

     

    Carol Rosenthal

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    JotForm Founder

    Answered by aytekin on July 01, 2011 at 11:02 AM

    What happened when you tried to upload a test file? What kind of error did you receive? Have you tried increasing the maximum upload limit, and making sure all video formats are support on allowed upload file types?

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    Answered by mlarniem on August 08, 2011 at 08:41 AM

    Hi, quite urgent: I need people toupload VWX files, but even putting a "*" in the allowed filetypo box doesn't work. Any hint?? Thanks!!

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    Answered by allanftd on August 08, 2011 at 09:17 AM

    Hi mlarniem,

    Thank you for your message. To ensure that you cover all bases, please include other case combinations of the file extension, i.e. vwx, Vwx, vWx, vWX, and others. And, as stated above, please ensure that you adjust the maximum file upload limit to accommodate larger files.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT