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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email: Not receiving notification emails

    Asked by sisneros on January 27, 2014 at 12:45 PM

    I created a new form and have been using jot forms for years. I used the email alerts to ensure I recieve notification of submissions and tested it. The test email fucntion worked but when I filled out the form two times using my own contact information I didn't receive any email submissions.

     

    My form is EECS Seminar 3

     

    Thanks.

     

    Lori Sisneros
    303-928-9303

    Page URL:
    http://www.jotform.us/sisneros/EECS_Seminar3

    email email notification Submissions new form email alerts
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    JotForm Support

    Answered by BDAVID on January 27, 2014 at 01:24 PM

    Hi, I  just cloned your form, did my test and it worked fine. Also I checked that your emails where not in our bounces list. I would recommend you to white-list  our domain names:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
    Please take a look a this guide to prevent email bouncing related issues. Let us know what happens.

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    JotForm Support

    Answered by BDAVID on January 27, 2014 at 01:29 PM

    I also forgot to mention that you should check on your spam folder.

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    Answered by sisneros on January 27, 2014 at 06:00 PM
    I have done all of this and have also contacted IT at my institution about the quarantined messages. This is the response I received.
    Your quarantine inbox will send daily reports if there has been any spam quarantined on the spam filters. You currently have no quarantined messages.
    I just did a look for messages from "noreply@jotform.com" and have found nothing from this address in the logs. I've also looked for messages from "jotform.com" and have found nothing in the server logs.
    Lori Sisneros
    Graduate Program Administrator
    College of Engineering and Computational Sciences
    Phone: 303-273-3658
    Office: BB 330E
    ...
  • Profile Image

    Answered by jedcadorna on January 27, 2014 at 06:11 PM

    Hello,

    We apologize for any inconvenience. This seems to be an issue with your email provider, I just made a test submission but our mail logs doesn't show that it was able to send any notification. 

    If trying the steps above didn't work for you there is another option that you can try. You can setup an SMTP account and use mandrill. Please see this guide http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

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    Answered by sisneros on January 28, 2014 at 11:10 AM
    This is so weird because my institution uses Microsoft exchange and I received submissions at this same email address from earlier forms I created.
    Can you tell me when my 100 free submissions begin again? Is it the start of each new month or when I created the form?
    Lori Sisneros
    Graduate Program Administrator
    College of Engineering and Computational Sciences
    Phone: 303-273-3658
    Office: BB 330E
    ...
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    JotForm Support

    Answered by TitusN on January 28, 2014 at 12:06 PM

    Hello,

    Thank you for the response.

    Don't worry about your submisions, due to this support process, we can reset it at any time so that you do not go over the limit.

    Automated resets happen at the beginning of each month.

    ***

    According to our servers, the test emails are supposed to be in your inbox, this is because none of them bounced: 

    /var/log/jotform/amazonSES.log:[28/Jan/2014:11:29:29 -0500] 40264424018143 AmazonSES Sent email to sisneros@mines.edu -  MessageID:00000143d9af2100-1af11433-947a-4e5f-a59a-bb286b87b413-000000 - RequestId:5c7324bf-8839-11e3-a7cc-b3070414ac13
    /var/log/jotform/amazonSES.log:[28/Jan/2014:11:30:34 -0500] 40264424018143 AmazonSES Sent email to sisneros@mines.edu -  MessageID:00000143d9b01be7-2d1eff9a-87d4-4244-a247-748f0481c394-000000 - RequestId:82b2dbca-8839-11e3-bd66-518a4db689ed

    This points to two possible scenarios:

    1. The mails are in your Junk Folder on Microsoft Outlook

    2. Our IP's are blacklisted by your exchange server - less likely, but possible.

    To resolve this:

    1. Please check your MS Outlook Junk folder

    Image Source: http://inet.katz.pitt.edu/tech-help/guides/outlook-junk.aspx

    2. Please whitelist our IP Addresses on your domain.

    Please let us know if this helps.

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    Answered by sisneros on January 28, 2014 at 03:50 PM
    Thank you, I am almost at capacity of my 100 for the month. Can you reset it now so that none of my forms are disabled?
    Lori Sisneros
    Graduate Program Administrator
    College of Engineering and Computational Sciences
    Phone: 303-273-3658
    Office: BB 330E
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on January 28, 2014 at 03:56 PM

    Thank you for the response, Lori,

    Your limit has been reset owing this support process.

    Please let us know if the fixes suggested earlier worked out.

    Thanks again.