- DuchessAsked on July 01, 2011 at 11:23 AM
I have tried unsuccessfully to downgrade my package.
As you have a 30 day return guarantee and i noticed the level of submissions were lower than i thought, i decided to downgrade.
I went into my account by logging in and then selected the option within the user panel to update/upgrade/renew my plan.
From there I selected the option to go from premium to professional.
I did not get a confirmation email, so i carried out the task twice.
By the second time, i then saved the confirmation screen from my browser.
I got a suprise this morning, when a confirmation for recurring charges showed up on my account.
So far I have been charged two lots of subscription fees for the premium account instead of a refund or credit note for the first month and a change to the second month subscription.
I emailed, but there has been no response.
I am thinking if not by 6pm uk time today, I will have to go on ahead and phone the bank to ask them to facilitate return of the payment.
Surely I don't have to email and email to renew a subscription or downgrade or upgrade, so far that is what has been happening.
I hope you can let me and any other users know how to remedy this problem.Page URL:
- JotForm SupportmlizAnswered on July 02, 2011 at 01:18 AM
Your account is now downgraded to the Free registered type.
Since it was paid using credit card the transaction was handled by Plimus.
When I checked the transaction history as of July 1 a refund request
was already logged for the monthly Professional subscription.
Your payment refund will reflect in one to two weeks.
Let us know if you have any further questions.