What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot Access jot Form account fully

    Asked by veritascredit on January 27, 2014 at 10:11 PM

    having periodic service interruptions since last  Friday Jan 24th 2014. Site does not load completely, no graphical interface, just text. have bee able to access forms by clicking around different links but it is not always working. have cleared browser and DNS cache but still no progress and i'm getting feed back that my forms which are in Iframes are not working properly as well meaning that when a client clicks on the submit button nothing happens. This is sporadic as well so hard to duplicate issue.

    Any suggestions or advice as to what i can do would be much appreciated.



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    JotForm Support

    Answered by ashwin_d on January 28, 2014 at 01:37 AM

    Hello Glen,

    I'm sorry for the trouble caused to you.

    Are you using secure JotForm domain to sign in to your JotForm account? If yes please try to use the non secure domain and see if that helps you. Alternatively, you may also like to try using www.jotformpro.com and get back to us if the issue persists.

    Please let us know your web page URL where you have your form embedded and we will take a look.

    Thank you!