Missing 10th page in the PDF Document

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    vendor.services
    Asked on July 24, 2021 at 02:04 PM

    I need to ask if the ending HTML code on my https://form.jotform.com/211833795433056 needs to be moved from the bottom of page 9 to the end of page 10 so that the downloaded version of this document will include all 10 pages?

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    VincentJay
    Answered on July 24, 2021 at 07:27 PM

    Hello,

    I checked the form and it is only one page.

    Are you referring to the online form or the PDF document or when you print the form? Please provide more information so we can assist you better.

    We'll wait for your response. Thank you!

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    vendor.services
    Answered on July 25, 2021 at 04:33 PM
    When I view the Jotform in Edit Submission mode I can see all ten pages.
    When I download the document the last page that I can see in Edit
    Submission mode does not appear on the Download version. A colleague
    mentioned it may have to do with the fact that I added the content on the
    final page a few days after I "published" the first nine pages. This
    colleague surmised the "end of the document" HTML code is at the end of the
    ninth page rather than the tenth page. And, this may be the reason when I
    download the entire document, it consistently leaves off the tenth page.
    If this is the case, can the HTML code be adjusted so the entire document
    can be downloaded and emailed to the vendor?
    ...
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    Vanessa_T
    Answered on July 26, 2021 at 12:31 AM

    I tried to view one of your submissions in edit mode, however, this is what I get:

    1627273601_60fe398186a0d_a.gif

    On the other hand, it seems to me you are referring to the PDF Document, since in there, it has 9 pages.

    If you are simply referring that your PDF Document is missing some parts, simply delete it and create a new one. By default, the new one will contain everything that is currently in your online form.

    1627273858_60fe3a825c79b_b.gif

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    vendor.services
    Answered on July 26, 2021 at 12:22 PM
    The entire document is viewable in Edit Submission mode. I have not
    created a PDF; however a PDF is created when I download the form but it is
    missing the tenth page which is the last page. There is no PDF to
    delete.
    My hope was to send the downloaded copy to the vendor for their records,
    but I cannot send an incomplete contract.
    ...
  • Profile Image
    EltonCris
    Answered on July 26, 2021 at 07:44 PM

    To reiterate what my colleague has mentioned, your PDF Document on edit mode as seen here https://www.jotform.com/pdf-editor/211833795433056 contains 9 pages only. There's no 10th page.

    20210727073533NE.png

    I also downloaded one of the submissions into PDF and it has 9 pages and contains the same information as viewed in the PDF Editor.

    2021072707402379.png

    We suggest checking your PDF again in the PDF Editor and recreate it if it's missing a page or customize it if it's missing only some piece of information.

    If in case you want to recreate your PDF, here's how to do that.

    1. In the PDF Editor, click the 3 vertical dots in the active PDF tab then click Delete.

    20210727074149nO.png

    2. Click the NEW PDF button then select New PDF Document to create a new PDF.

    20210727074204Lp.png