Categories doesn't work?

  • Profile Image
    qngo
    Asked on July 25, 2021 at 02:02 AM

    Hello,


    Seems that my categories doesn't work for this form

    https://www.jotform.com/form/201870092633452


    1627192989_60fcfe9dd568c_


    Why there are a lot of items not showing up?


    1627193028_60fcfec499e1b_


    Thanks

  • Profile Image
    Sam_G
    Answered on July 25, 2021 at 06:09 AM

    Hello Qngo,

    I have cloned and tested your account and it shows that the categories are working.

    1627207730_60fd3832f3741_7.25%20categori

    I have cleared your form cache from the server.

    I hope this helps.

    Let us know if you need further assistance.

  • Profile Image
    Quyen Ngo 
    Answered on July 25, 2021 at 09:14 AM

    Why there are blue tick on some of the products? I cannot modify these products also, when clicking to that product, it leads to another one.

    1627218799_60fd636fae260_

  • Profile Image
    Sam_G
    Answered on July 25, 2021 at 10:27 AM

    Hello Quyen,

    I am unable to replicate the issue.

    1627223245_60fd74cd5bb06_7.25 categories

    Kindly try using a different browser or incognito and let us know if the issue persists.