Categories doesn't work?

  • qngo
    Asked on July 25, 2021 at 2:02 AM

    Hello,


    Seems that my categories doesn't work for this form

    https://www.jotform.com/form/201870092633452


    1627192989 60fcfe9dd568c  Screenshot 10


    Why there are a lot of items not showing up?


    1627193028 60fcfec499e1b  Screenshot 21


    Thanks

  • Sam_G
    Replied on July 25, 2021 at 6:09 AM

    Hello Qngo,

    I have cloned and tested your account and it shows that the categories are working.

    1627207730 60fd3832f3741 7 Screenshot 10

    I have cleared your form cache from the server.

    I hope this helps.

    Let us know if you need further assistance.

  • Quyen Ngo
    Replied on July 25, 2021 at 9:14 AM

    Why there are blue tick on some of the products? I cannot modify these products also, when clicking to that product, it leads to another one.

    1627218799 60fd636fae260  Screenshot 10

  • Sam_G
    Replied on July 25, 2021 at 10:27 AM

    Hello Quyen,

    I am unable to replicate the issue.

    1627223245 60fd74cd5bb06 7 Screenshot 10

    Kindly try using a different browser or incognito and let us know if the issue persists.