HIPAA forms and google drive

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    avatarp
    Asked on July 25, 2021 at 02:14 AM

    Hi,


    I've been trying to integrate some of our forms with Google Drive and have the submissions be uploaded there. However, whenever I complete the integration, the google drive folder is empty and submissions are uploaded there.

    Are you able to assist?

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    Sam_G
    Answered on July 25, 2021 at 06:47 AM

    Hello Avatarp,

    Kindly enable PHI fields when integrating into Google Drive.

    1627210023_60fd41274577a_

    Kindly check and let us know if the issue still persists.


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    avatarp
    Answered on July 25, 2021 at 07:02 AM

    Hi Sam, I have enabled PHI fields and same issues occurs. I've also cleared my caches too.

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    Sam_G
    Answered on July 25, 2021 at 08:58 AM

    Hello Avatarp,

    I am not able to check the integration of your form because of HIPAA compliance. I did test Google Drive integration in our own HIPAA compliant form and the integration works just fine.

     I would suggest you please remove the integration from your form and then integrate your form again with Google Drive to see if that solves your problem.

    I would also suggest you please ensure that you are checking in the correct integrated folder.

    Do get back to us if you have any questions.

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    avatarp
    Answered on July 27, 2021 at 05:03 AM

    Hi Sam, how do I escalate this matter to get support with it. I've followed all of the instructions you provided but nothing seem to be working. Now that I've gone through our forms, the issue happens with HIPAA and non HIPAA compliant forms. Your prompt response would be appreciated as this has been an ongoing problem that's impacted our works.

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    Sam_G
    Answered on July 27, 2021 at 06:20 AM

    Hello Avatarp,

    We apologize for the inconvenience. 

    As I'm not able to replicate it on my end, to isolate the issue please try creating a new form and integrate it with your Google Drive and make some test submissions.

    Here's my sample screencast:

    1538471409gdrive_integration.gif

    Let us know if the issue persists.