Why I can't log in with my Google Account?

  • davelaw
    Asked on July 25, 2021 at 4:39 AM

    Regarding my login problem cannot to login with my google account and have error .

    please help to solve it,thank you.

    Jotform Thread 3242749 Screenshot
  • Welvin Support Team Lead
    Replied on July 25, 2021 at 8:42 AM

    I tried with three (3) different Google accounts, and I can log in without getting that error. Would you mind trying again, and this time, view your browser console logs for errors that may help us identify the problem.

    Guide for checking your console: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers.

    I would also suggest trying Google Login through your other browsers.

    We look forward to your reply.

  • davelaw
    Replied on July 25, 2021 at 9:18 AM

    1627219046 60fd646643773 console Screenshot 10

  • Welvin Support Team Lead
    Replied on July 25, 2021 at 10:43 AM

    I'm very sorry. I just realized that I pull up the wrong account earlier. You can't log in because you've been auto suspended due to the Credit Card fields in your form. We don't allow the type of form you created. It is against our Terms and Conditions (https://www.jotform.com/terms/).

    I lifted the suspension for your account, but I have deleted the Credit Card fields. If you need to collect payments online, use our payment integrations.

    https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    If you wish to collect the payment later, we have the Authorization Only feature that you can enable to do it.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I hope that helps.