Autoresponder Mail not displayed as expected

  • XARDS
    Asked on July 25, 2021 at 8:55 AM

    Hi there,

    I have two different Autoresponder Mails. One for requests with appointments and one without. Now I have a template for each and the only thing they differ from each other is the appointment box under the main text. The rest of the code is identical. And still I am having different displays:

    This is the one with the appointment box which is being displayed correctly. Background color is fully light-blue.

    1627217478 60fd5e4676a77 Bildschirmfoto Screenshot 10

    Here is the one without the blue appointment box and as you can see the background is white and not full light-blue as it should be.

    1627217571 60fd5ea321644 Bildschirmfoto Screenshot 21

    Can you figure out what the problem is here?

  • Sam_G
    Replied on July 25, 2021 at 11:08 AM

    Hello Fandila,

    There is no blue background on the other autoresponder as you have removed them when you edited the email content.

    1627225679 60fd7e4fe1be1  Screenshot 10

    1627225585 60fd7df1b818e  Screenshot 21

    Hope this information helps.


  • XARDS
    Replied on July 25, 2021 at 11:32 AM

    Sorry, I don't really understand. When I open the original HTML file both mails are displayed correctly. I have copied the source code of both templates and inserted them into the Jotform Email Editor. And somehow one of both will not be displayed as I mentioned above.

    The white frame around the whole E-Mail shouldn't be there at all.

    1627227011 60fd838314804 Bildschirmfoto Screenshot 10

    The ice-blue background color should be consistent all around the template, just like in the original HTML File:

    1627227071 60fd83bfb5e2f  Screenshot 21

    Any ideas?

  • XARDS
    Replied on July 25, 2021 at 2:28 PM

    Ok I copied the source code again and put it in and now it works fine, sorry for bothering.