Email Fowarding

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    melanireith
    Asked on July 01, 2011 at 04:08 PM

    I am wondering after setting up my email notification I am getting my messages saying they are from noreply@jotform.com when I specifically set the reply from with the full name and email. When I get a regular email from the form all the information is correct but I am also having the same email forwarded to my phone as a text and when I get the message it says it is from noreply@jotform.com anyway to fix this. You would think if it is right in the email the text should be the same?

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    allanftd
    Answered on July 01, 2011 at 10:52 PM

    Hi melaniereith,

    I believe this issue is already addressed here - http://www.jotform.com/answers/6951-Can-jotform-alert-form-submission-to-a-cell-phone-via-SMS

    Kindly confirm if the solution presented there worked for you or not so that we can further assist you.

    JOTFORM SUPPORT

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    abajan
    Answered on July 03, 2011 at 10:48 AM

    Hi Melanie

    Is it possible that Verizon does not allow masking of the real sender? After all, the submission really is coming from jotform.com.

    Just a thought.


    ~ Wayne

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    melanireith
    Answered on July 03, 2011 at 11:22 AM

    I can I be for sure thats it though?

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    liyam
    Answered on July 03, 2011 at 10:14 PM

    We have submitted a ticket to the developers, they will be the ones to take a look at this matter.  I just can't give you a timeframe to when this will be fixed or when can this be looked at.  But rest assured, you will hear from them once this is done.

    Thank you for your patience.

    -Liyam

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    aytekin
    Answered on July 04, 2011 at 07:00 AM

    It is possible to visible Reply-to/from email address, but it is not possible to change the main recipient email address. It looks like verizon uses the main recipient address and not the reply-to/from address. Unfortunately, there is nothing we can do on that.