Notification email is not comming

  • Profile Image
    Bogopa
    Asked on July 26, 2021 at 11:42 AM

    Dear Support Team,


    Once I changed form link URL, the notification emails are not coming at all.

    I changed it back to https://form.jotform.com/Bogopa/weekly-timesheet-adjustment-request, but it is not coming yet.

    And also, I couldn't download PDF from table, and PDF Editor.


    Please check the issue, and let us know.

    Thank you.


  • Profile Image
    Laura_L
    Answered on July 26, 2021 at 06:10 PM

    Hi,

    Please try removing the current Notification email, and add a new Notification email on the form.
    After this, make a test submission on the form to see if you are able to receive the emails.

    We had a temporary issue regarding PDF reports, which is now resolved. You should be able to download the PDFs again.

    We apologize for the inconvenience caused to you.

    Please let us know if any of the issues would persist.