My new registrants are unable to register

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    Asked on July 26, 2021 at 01:20 PM

    When the link is used to access my form registrants are unable to progress. Please see attached screenshot as this is where people land. There is an error.

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    Answered on July 26, 2021 at 10:03 PM

    Hi there,

    The form is currently set as private, please make sure the users are logged in with their Jotform account in order for them to access the form. If you want them to access the form without logging in with Jotform, then you will need to set the form as public.

    1627351361_60ff6941d3a89_The Easiest Onl

    1627351395_60ff6963531da_The Easiest Onl

    I hope this helps. Let us know if you need any further assistance.