My new registrants are unable to register

  • johnnyrockard
    Asked on July 26, 2021 at 1:20 PM

    When the link is used to access my form registrants are unable to progress. Please see attached screenshot as this is where people land. There is an error.

    Jotform Thread 3244874 Screenshot
  • Lorenz JotForm Support
    Replied on July 26, 2021 at 10:03 PM

    Hi there,

    The form is currently set as private, please make sure the users are logged in with their JotForm account in order for them to access the form. If you want them to access the form without logging in with JotForm, then you will need to set the form as public.

    1627351361 60ff6941d3a89 The Easiest Onl Screenshot 10

    1627351395 60ff6963531da The Easiest Onl Screenshot 21

    I hope this helps. Let us know if you need any further assistance.