How do I update my username for my account/subscription?

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    PennyReeves
    Asked on July 26, 2021 at 04:43 PM

    How do I update my username for my account?

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    melis
    Answered on July 27, 2021 at 02:20 AM

    Currently, only Starter (FREE) plan users can change their username by themselves: https://www.jotform.com/help/526-how-to-change-the-username

    For the users who have upgraded their accounts to Bronze/Silver/Gold, only Jotform staff are allowed to change the username. That’s why we kindly ask you to give us at least three unique usernames so we can check if it is available to use or not. If the first one is unique, we will change your username immediately.

    Here is an example thread to show you how it is easy to change it: https://www.jotform.com/answers/2455477-change-username-on-a-paid-silver-plan-account

    Also, please note that we only accept alphanumeric characters and underscores "_".

    Hope that helps! Otherwise, feel free to contact us.