Unable to download files

  • Carmen Bonilla
    Asked on July 26, 2021 at 7:40 PM

    Hi,

    on my jotform, photos are not attaching properly. They upload sucessfully because I tried it but when I get my email and try to open the photo it tells me that it was moved or deleted. Error 404

    Page URL: https://www.jotform.com/uploads/bonilla.carmen.e/211335763982259/5031508764312430523/image.jpg
  • Bojan Support Team Lead
    Replied on July 27, 2021 at 5:47 AM

    Greetings.

    To view uploaded files, you need to be logged in to your JotForm account. Alternatively, you can disable Require log-in to view uploaded files. option from the account settings:

    Unable to download files Image 1 Screenshot 20

    Please let us know if this resolved your problem.