Reply to ID is correct but still we are not getting that ID in the mail

Hi team ,

We had configure the ID as contribute@bhumi.ngo when the form request is approved/rejected for reply to, but pfa the screenshot its not working in approval but working in rejected.

Unfortunately, we have not received the screenshot in your first post.

Could you please upload it once again? Email attachments are not supported so kindly login and upload to this ticket:

https://www.jotform.com/answers/3246549

We have noticed that the approval email is not contribute@bhumi.ngo Please re-check your approval workflow to see if you have correctly entered the email id.

Let us know if you have further queries.

Thanks.

HI team,

I am not talking about approval , i am telling about the mail which goes to user , they respond to "reply to".

Could you please delete the existing email field from the workflow and then re-add the email field?

On testing it on my cloned form, I re-added the email field and it started taking the configured email in the reply-to email:

Let us know how it goes.

Thanks