Jotform problems

  • Profile Image
    vickygray
    Asked on July 27, 2021 at 04:56 AM

    Hi,

    We still seem to be seeing a lot of problems with Jotform - forms not submitting, log in error messages and forms not downloading from the submissions or inbox.

    Have there been system problems or does there continue to be server problems?

    Do we know when they will be resolved?

    Thanks

  • Profile Image
    Jessica_H
    Answered on July 27, 2021 at 09:24 AM

    Hi acestescontrolroom, thank you for reaching us.

    We are sorry for the inconvenience. We had an issue with submission downloads. However, this issue has been escalated to our developer team and resolved. Could you please check it on your side if it still persists?

    You can also monitor our server status from the following page: https://status.jotform.com/


  • Profile Image
    vickygray
    Answered on July 29, 2021 at 04:20 AM

    Thank you, the downloads are now working.

    However, this morning I have heard from people who have submitted forms that emails are not being received after submission. Nothing has been changed on the forms so the email conditions etc should still be working fine.

    We have also encountered a few problems when building forms that the system just keeps crashing momentarily?

    Thanks

    Vicky

  • Profile Image
    Tommaso_F
    Answered on July 29, 2021 at 07:48 AM

    Hello Vicky,

    I have moved your next question here https://www.jotform.com/answers/3252514

    Soon you will receive a reply.

    Best regards.