What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform not accessible

    Asked by veritascredit on January 28, 2014 at 03:52 PM

    This is a response from the following thread, sorry had to create a new thread but i was unable to upload a screenshot with the comment reply.

    http://www.jotform.com/answers/324229-Cannot-Access-jot-Form-account-fully

    It does not matter whether I use jotform.com or jotformpro.com. the experience is inconsistent, and i'm not sure how to duplicate. When i have this issue I cannot access jotform form any computer in our office, I was unable to access for 40 minutes today. this all started happening last week Friday the 24th.

    Again I have cleared the browser cache and DNS but this has no noticeable effect.

    Hope the screen shot helps

     

    Glen 

    Screenshot
    JotForm office cache dns
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    Answered by jedcadorna on January 28, 2014 at 04:28 PM

    Hello,

    Thank you for contacting us.

    Have you tried replacing your IP? If you are using DHCP then you can replace a new IP address by going to command prompt the typing these commands ipconfig/ release and ipconfig/ renew.

    Can you also try these Jotform's domain jotform.us, jotformz.com and jotform.co which of these works. If one these works then these could be a CDN problem. And what domain have you tried accessing? You already mention using Jotformpro.com and Jotform.com