What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't edit a submission

    Asked by stretchandstaple on January 28, 2014 at 06:37 PM

    I can't edit any submissions, it just acts like I am creating a new submission when I try to edit one.  http://www.jotform.com/submissions/21235417416952

    Page URL:
    http://www.jotform.com/submissions/21235417416952

    edit a submission Submissions JotForm www new submission
  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 28, 2014 at 08:38 PM

    Are you trying to edit from the submissions page, or from an edit link?

  • Profile Image

    Answered by stretchandstaple on January 28, 2014 at 08:45 PM

    No we are just trying to edit them by clicking on the form in my forms and submissions then by clicking edit in the top right when looking at the submission, just like we have done for the past couple of years.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 28, 2014 at 09:28 PM

    I tried to recreate the problem on my end but to no avail.

    Are you getting error messages of any kind while viewing the submissions page?

  • Profile Image

    Answered by stretchandstaple on January 29, 2014 at 01:46 PM

    No it is like we are starting a new submission instead of editing the one we are trying to edit, do you want to VPN to see what I am talking about.

  • Profile Image

    Answered by stretchandstaple on January 29, 2014 at 02:23 PM

    Seems to have been fixed for now.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 29, 2014 at 03:25 PM

    Wonderful! Please contact us again if there are any problems. Thanks