What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I cannot change the email address on the email alerts?

    Asked by fcmtravel on January 28, 2014 at 06:53 PM

    I tried to change the email address on the email alerts of one of the forms, but it doesn';t work.

    email email alerts
  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 28, 2014 at 08:40 PM

    Have you tried clearing your browser's cache? If not, please do then let us know if the problem still persists.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 28, 2014 at 09:09 PM

    By the way, if you are trying to test the email alert, it will always send to the email address associated to your JotForm account.