uploading my photo / avatar

  • Profile Image
    Asked on January 28, 2014 at 06:59 PM

    I've been trying for 30 mins to figure out what size my photo needs to be so I can use it as my avatar. Please tell me the size and/or file type.


  • Profile Image
    Answered on January 28, 2014 at 08:02 PM


    Your photo can have 250kb maximum and has to be an image file (jpg, png, gif, ...).

    Kindly let us know if you need more assistance.




  • Profile Image
    Answered on February 24, 2014 at 12:23 PM

    I also cannot upload my avatar image. It's a png file, only 10KB. When I select the file, nothing happens. The Save button does not illuminate for me to click on it and the avatar does not change.

  • Profile Image
    Answered on February 24, 2014 at 01:15 PM


    Kindly open your own thread so that we can give support to your issue in particular. That way we will be able to submit a bug ticket to our next level support team if necessary.

    By the way, you should try setting up a profile in http://en.gravatar.com/ with the same email address of your Jotform account, uploading the desired picture for your gravatar profile and then go to change your image profile in Jotform and select Use Gravatar:

    Once you open your own thread we will reply as soon as possible.