What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downgrade my account

    Asked by JeterzLLC on January 28, 2014 at 10:36 PM

    Hi there,

    I've been trying to downgrade my account and the pricing page says I'm still paying $9.99 per month even though I was prompted that I was successfully downgraded. Can you please take a look - I think my account renews in the next day or two and I want to make sure I'm not rebilled. My account name is JeterzLLC

    Thanks.

    my account name next thanks
  • Profile Image

    Answered by pinoytech on January 29, 2014 at 02:53 AM

    Hi,

    Your account is already scheduled to downgrade on 2013-10-07 upon checking and your account will stay active to PREMIUM until the paid period expires.

    If you need further assistance, please feel free to contact us at anytime.