What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form reacts extremly slow

    Asked by Campusjaeger on January 29, 2014 at 08:40 AM

    Hey,

    Hey our form acts really slow at the moment. What could be the problem?

     

    Here is the link to the form:

    http://www.campusjaeger.de/jetzt-anmelden.html

     

    Thank you!

    Regards,

    Martin

    problem www
  • Profile Image
    JotForm Support

    Answered by TitusN on January 29, 2014 at 09:48 AM

    Hello Martin,

    Thank you for contacting us.

    I tested the website, and while it seems to respond normally, please tell us whether the following link loads at the same rate as your embedded form:

    http://www.jotform.com/33321590996360

    http://www.jotform.eu/33321590996360

    This could be caused by a number of factors:

    1. Your webhost web-server processes the Iframe fetch too slowly

    2. The general internet connection

    3. Slow response from our end.

    While the latter is unlikely, we will investigate nontheless.

    How did the two links behave?

  • Profile Image

    Answered by Campusjaeger on January 29, 2014 at 02:53 PM

    I couldnt open the first one, but the second one was extremly good! What does that mean?

     

    Edit: The second one only went good in the beginning now it's lagging a bit.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 29, 2014 at 04:01 PM

    Can you please let us know the change you performed upon edit the second form?

    Is this the one http://www.jotformeu.com/form/40284199440355?

    Please provide us with more details so we can investigate deeper the reason of the lag

  • Profile Image

    Answered by Campusjaeger on January 29, 2014 at 05:02 PM

    Hey,

    thank you for answering my question. I try to describe what I mean by lagging. When I write something into the box and press Tab the form is lagging. 

    I just recognized when I write something write her in the chatbox it's also lagging a bit. Also when I change the font of  the clicking box. But I only have this problem on jotform homepage.

    Thank you in advance for your help.

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 29, 2014 at 06:04 PM

    @Campusjaeger

    The reason why it keeps on lagging is due to the autofill feature. Currently, it is set to saved on every data changes which also means the autosave script keeps executing on the page every time you entered data on the fields. The 'save on data changes' works best on a short form. Your's a bit lengthy which is also the reason why. The best way to resolve this is to disable the autofill feature or you can adjust it's settings to saved with a time interval not on every data changes to prevent lags.

    Here's an example:

    I have also experienced the lag when I write my reply while the form is open in another tab. However, after closing it, the browser behaves normally so it's probably the runtime script that causes every pages to freeze.

    Hope this helps. Regards!

  • Profile Image

    Answered by Martin  on January 30, 2014 at 03:58 AM

    I disabled the autofill feature as good as it's possible I think, but the form is still not working smooth. Did I do something wrong?

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 30, 2014 at 04:20 AM

    @Martin  

    This might be the form you've updated, http://www.jotform.eu/33321590996360 which is running smoothly now.

    But, the form (40284199440355) embedded on your page has still the autofill feature enabled. Kindly review.

    Thanks!