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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need help setting up an auto responder to the customer

    Asked by Fityurbody on January 29, 2014 at 11:26 AM

    Hi guys


    I need some help setting up an auto responder so that when a customer buys one of our meal plans from our website they get an email response with the URL to download the diet in that email.


    Please can you help me do this?

    I've gone through the instructions that I was sent http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    But this doesn't show me how the customer gets the auto reponse.

    Page URL:

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    JotForm Support

    Answered by TitusN on January 29, 2014 at 12:20 PM


    Thank you for contacting us.

    Did you get as far as the image shown below?

    As shown below, the Recipient Email Field is an optional selection (red arrow)

    This allows you to select the email field on your form where the customer will fill out their email.

    Once they do, and have clicked 'submit' on their form, the email they supplied will be emailed.

    Does this clarify things? Please let us know.