Captcha Failing

  • Imagine_MKE
    Asked on July 28, 2021 at 1:17 PM

    We've tried both JotCaptcha and reCaptcha, and neither has worked to root out spam. We've received hundreds of spam responses. How is it that they are both failing so epically? Help!

  • Jovanne JotForm Support
    Replied on July 28, 2021 at 7:33 PM

    Hi, thank you for contacting support.

    There seem to be several forms under your account. Could you please provide us with the form URL in question so we can check?

    We look forward to your response.


  • Imagine_MKE
    Replied on July 29, 2021 at 12:13 PM

    The form is called "Milwaukee Artists and Creatives Survey"


  • Alexander_G
    Replied on July 29, 2021 at 7:00 PM

    Greetings, 👋

    Thanks for your reply.


    Please, try to set unique submissions or limits on your form, you can check these guides:

    How to Set Unique Submissions on a Form

    How to set Form Limits Based on a Unique Question


    Also, try to make your CAPTCHA visible or switch to JotCaptcha:

    1627599647 6103331f6e5c2 Screenshot 10



    Thanks, 

    Alex

  • Imagine_MKE
    Replied on July 30, 2021 at 12:43 PM

    Thanks. We have had a "Check cookies only" Unique Submission set up from the beginning and that hasn't helped either.

    We have another question too.

    For some reason many of our respondents have completed the survey without answering required questions. How is that possible? For example, question 1 is required but starting at 12:42 pm we started getting responses that didn't answer that question.
    Help!
  • Alexander_G
    Replied on July 30, 2021 at 4:16 PM

    Hi again, 👋

    Thanks for your reply,


    I have forwarded your question about data in the required field to another thread for avoiding any kind of confusion.

    Thread: 👉 https://www.jotform.com/answers/3257068


    May we know the website where your form is embedded, if it is embedded, please?

    Could you try embedding the form on your website using the iFrame code and check if still the captcha field is getting overlooked while filling the form: 👉 Getting the Form iFrame Code 

    15764796261612 3 Screenshot 10


    We are preparing a report for our developers in order to check your situation. Also, may I ask you to provide us with the submission IDs of spam submissions?

    👉 Where to Find the Submission ID?


    Looking forward to your reply,

    Alex