What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Disabled email

    Asked by ttoopet on January 29, 2014 at 12:30 PM

    I received an account disabled email but my account should not be getting suspended. I increased my form limit and havent exceeded that limit.


    Please confirm that the email i received was not a confirmation of any changes to my account, rather an outdated attempt to follow up on previous notices regarding my limit. 

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    JotForm Support

    Answered by ardy0689 on January 29, 2014 at 02:05 PM

    We apologize for this inconvenience. However, after checking your account, I do not see any values that could get your account on an "Overlimit" status. Your account is completely active.

    None of your Submission or Storage quota are beyond their limit.


    If you are seeing that email, please disregard it. If you need further assistance, please do not hesitate to ask. Thank you