Account Disabled email

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    Asked on January 29, 2014 at 12:30 PM

    I received an account disabled email but my account should not be getting suspended. I increased my form limit and havent exceeded that limit.


    Please confirm that the email i received was not a confirmation of any changes to my account, rather an outdated attempt to follow up on previous notices regarding my limit. 

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    Answered on January 29, 2014 at 02:05 PM

    We apologize for this inconvenience. However, after checking your account, I do not see any values that could get your account on an "Overlimit" status. Your account is completely active.

    None of your Submission or Storage quota are beyond their limit.


    If you are seeing that email, please disregard it. If you need further assistance, please do not hesitate to ask. Thank you