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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't edit form?

    Asked by storetodoor on January 29, 2014 at 12:34 PM

    I was trying to make edits to one of our forms (2012 Volunteer Update).  I can preview it, but when I click to make edits, the screen is blank.  How do I access the form to make changes?

     

    Thanks

    preview thanks
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    JotForm Support

    Answered by Welvin on January 29, 2014 at 02:08 PM

    Hi,

    What is the domain when you access our website? I suspect you've been using jotform.com and after you click the edit button, you are redirected to jotform.us. Can you please check if this is what happen to your end? 

    jotform.com will work for USA users however, we recommend jotform.us. Kindly access jotform.us instead and make sure to login to be able to edit your form. Check if this resolves the issue.

    Thanks

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    JotForm Support

    Answered by Welvin on January 29, 2014 at 02:09 PM

    By the way, you can also use jotformpro.com. You should be able to access this domain since you are a paid user.

    Thanks

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    JotForm Support

    Answered by EltonCris on January 29, 2014 at 04:48 PM

    @storetodoor

    We cannot see your last response for some reason. We request you to please post it on this thread instead http://www.jotform.com/answers/325096 so we can assist you further if that's a question.

    Thanks!

  • Profile Image

    Answered by storetodoor on January 30, 2014 at 11:25 AM

    So I just went here:

     

    http://www.jotformpro.com/?formID=13612602149

     

    And all that comes up is a blank screen (this is after I’ve gone to “My Forms”, selected which form I want, and clicked the “edit form” option).  I still can't see it to edit it?

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    JotForm Support

    Answered by KadeJM on January 30, 2014 at 12:22 PM

    It's blank because that was a copy and pasted assigned url with the form id prefix that has been witten and included in the address. To visit it you would need to remove that and only use the exhisting domain and just the numeric form id. You have to remove the " ?formID= " from it. It needs to be only http://www.jotformpro.com/13612602149/ which is the form's direct url link.

    However, that will only display the live form and not the editable form which I believe you are seeking. You would still need to know which form it is. So in your case you mentioned it is " 2012 Volunteer Update " so you will need to visit the JotForm Pro address at http://www.jotformpro.com then log into your account. Now you should be able to click on " My Forms " and find it where you can now edit it.