How do I reset my password?

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    Asked on January 29, 2014 at 02:28 PM

    I can't login to JotForm. It says I have the wrong username or password. I have clicked "Forgot Your Password?" and a dialog box said it was sending me an e-mail to reset my password. I haven't seen the e-mail. I've checked in my Spam box and Jotform is whitelisted in my e-mail. Can you help me regain access to my account?

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    Answered on January 29, 2014 at 03:31 PM

    Hi Sarah,

    Can you share to us any form(s) that is created on your account? This way, we'll be able to check your account username. I tried searching for an account using your email address but cannot find one.