How can I separate the full name field data into first name and last name?

  • yoursmileclinic
    Asked on July 29, 2021 at 6:20 AM

    Hi please can someone help me with this?

    The field for full name seems to be one data field when exported e.g. joe bloggs:

    I would like to separate the data into first name: joe and last name:; bloggs. Currently the field seems to be linked as joe bloggs so when I try to sync it with other apps you can only match the field as joe bloggs. However one of the other apps I use can only read the name as separate data fields. I tried to add first name, and last name separately then copy these values into the full name field but it does not seem to copy when testing.

    Jotform Thread 3252373 Screenshot
  • Nikola JotForm Support
    Replied on July 29, 2021 at 9:12 AM

    Unfortunately, that is not possible. With conditional logic, you can only pass data from the Full Name field to another Full Name field. If you need to separate the first and last name fields, I can only suggest using two Short Text fields instead of the Full Name field.

  • yoursmileclinic
    Replied on July 29, 2021 at 12:25 PM

    Hi @Nik_m thanks for your reply, I have done two short text fields however some other apps I used e.g. hubspot only recognise the data from the Full Name field, and not from two fields - it's most frustrating!!

  • Mike_G JotForm Support
    Replied on July 29, 2021 at 11:13 PM

    We would like to apologize for any inconvenience Although the First Name and Last Name fields appear as separate property on Hubspot,

    1627605132 6103488c97e84 zt210729 203038 Screenshot 10

    1627605163 610348abc2c32 zt210729 203056 Screenshot 21

    it appears as a single Full Name field in the integration settings.

    1627605255 610349075600b zt210729 203341 Screenshot 32

    1627605190 610348c61d82e zt210729 190955 Screenshot 43

    But how would you like to consider creating two custom fields in Hubspot that you can match with the Full Name field on your form separately in the integration settings?

    1627605507 61034a03511af zt210729 203744 Screenshot 54

    Feel free to let us know if you need any further assistance.

  • Angela
    Replied on July 30, 2021 at 2:17 AM

    Hi thanks for getting back to me. The problem with creating two new custom fields is that it is not recognised as the ‘name’ field so doesn’t show up as the contacts first value on the contact list. Is there a way to separate the first and last name on integration settings with the development team? Or have the ability to add more than field into the HubSpot integration for name? Eg on zapier you can choose multiple data to enter into field ie if there was a notes or description field I could pull information from name, enquiry type, contact type into one field.

  • Nikola JotForm Support
    Replied on July 30, 2021 at 3:38 AM

    You can get data from multiple fields in one field with the condition logic or Form Calculation widget.

    1627630671 6103ac4f4ed61 one1 Screenshot 10

    1627630680 6103ac58d7948 one2 Screenshot 21

    Demo form: https://form.jotform.com/212101489597056

    Will that help you to achieve what you need?

  • yoursmileclinic
    Replied on July 30, 2021 at 3:52 AM

    Hello, I tried to do this just now and it doesn't seem to work? although the demo form is working 1627631568 6103afd011ab3 Screenshot 2021 Screenshot 101627631568 6103afd01dc5b Screenshot 2021 Screenshot 21

  • Nikola JotForm Support
    Replied on July 30, 2021 at 5:15 AM

    Please change the values of the fields to sing (A-Z) and delete the condition you set to pass the values to the Form Calculation widget.

    1627636485 6103c30519bd5 a Screenshot 10

    Demo: https://form.jotform.com/212102516396954