Submitters not receiving emails

However, this morning I have heard from people who have submitted forms that emails are not being received after submission. Nothing has been changed on the forms so the email conditions etc should still be working fine.

We have also encountered a few problems when building forms that the system just keeps crashing momentarily?

Thanks

Vicky

Hello Vicky,

Could you please check in the mail history if the emails were sent?
Please check this guide to know how to. https://www.jotform.com/help/293-how-to-view-all-your-form-email-history

Best regards.

Hi,

Thank you, I have checked the history and it does say it was sent, however it has not been received by the recipient.

I wanted to report given the issues we seem to have been having over the last two weeks or so.

Thanks Vicky

Hello there

> it has not been received by the recipient.
Could you please check this guide? https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications

It explains why you're not receiving emails.

Best regards.

Hi

I'm sorry but that doesn't explain.

It's a well used form with the email in use on a regular basis, the email is not incorrect, it is not within our SPAM or quarantine and it has not been put on/isn't on the block list.

Hello Vicky,

Apologize for any inconvenience.

Could you please tell us the specific email address that was not received?
Could you please share with us the form URL?

Thank you

Hi,

I now have a more recent example.

The email recipient is hrforms@abcasystems.co.uk and the form is https://form.jotformeu.com/70682144511349

The history information is shown on the attached snip.

Thanks

Thank you for your response.

Since the email notification was successfully sent from our system, it most likely that the email is being blocked on your end.

Please check your email filter rules. You can also try to use your own SMTP as sender email.

Guides:

How-to-setup-smtp-for-a-form

How-to-add-a-custom-sender-address-to-an-email-alert

We look forward to your reply.

I have already checked the SPAM, quarantine and filter rules, and, if this has been received in at all to our email. It has not, as per my previous response.

This is one example, there have been other forms and emails this has happened with recently. Yet an hour or so later submission of the same form has seen an email fall into the inbox.

Apologies for the inconvenience. Could you please try whitelisting our email domains and check if it makes any difference?

Guide: Whitelisting-jotform-ip-addresses-and-domains

Let us know how it goes.