GeoComplete widget stopped working

  • sam.vanderjagt
    Asked on July 29, 2021 at 10:21 AM

    Hi,

    I have a form with the GeoComplete widget and it was working well. (I have everything set up correctly with Google Cloud / API keys / billing and it has been working well for days).

    But now, all of a sudden, it stopped working for me on my form: https://form.jotform.com/211944919320052 (embedded at https://www.yourhometozero.com/get-started ) I just get the grey sad face :(

    1627568473 6102b959d636f places stopped Screenshot 10

    I got a new API key, removed and replaced the widget, but nothing seems to work. Even the GeoComplete widget demo is not working for me, so I'm wondering if it's a general widget issue.

    The strangest thing is that it still works on my phone, but not on my computer or tablet (across browsers). So that's pretty weird, too. I'm lost!

    Regardless, I need this to be up and running again as soon as possible, so any help would be greatly appreciated!

    Sam

    Jotform Thread 3253032 Screenshot
    Page URL: https://form.jotform.com/211944919320052
  • Kiran Support Team Lead
    Replied on July 29, 2021 at 11:42 AM

    The issue with the widgets should be fixed now and working normally. Please check and let us know if you notice any further issue. We will be happy to take a look again.

    Sorry for the trouble caused.

  • sam.vanderjagt
    Replied on July 29, 2021 at 11:48 AM

    Thank you for the quick fix! It's working perfectly again.