Will downgrading end my subscription immediately?

  • Profile Image
    Max Anders 
    Asked on July 29, 2021 at 12:37 PM

    Hi,


    I'm writing in connection with a question I have in regards to my paid subscription. I have paid a yearly plan. If I cancel it today, will I still have access to it until the subscription expires? Or will I lose access?


    Many thanks and kind regards,


    Max Anders

  • Profile Image
    Anthony_Evans
    Answered on July 29, 2021 at 06:40 PM

    Howdy Max,

    Cancelling your account will prevent any future charges but your account will not return to the free Starter tier until the end of your subscription term.

    If you would like to cancel your account immediately, and receive a prorated refund, this must be processed by our support staff.

    Please let us know if there's anything else we can assist you with!