What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    hi im not receiving email notifications of filled in jot forms.

    Asked by aberdeenhardwoodflooring on January 29, 2014 at 06:45 PM

    Ive tried filling in and submitting a form on my website and ive also tried sending a test jotform email from the jotform builder on your website but we didnt recieve anything at all... please help

    Page URL:
    www.aberdeenhardwoodflooring.co.uk

    email email notifications not receiving email JotForm builder JotForm builder
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    Answered by aberdeenhardwoodflooring on January 29, 2014 at 06:47 PM

    Oh actually I've recieved them now but for some reason they took hours to come through.

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    JotForm Support

    Answered by liyam on January 29, 2014 at 08:42 PM

    Thank you for keeping us posted, aberdeenhardwoodflooring.

    I have also checked our email logs and I did not find any issues.

    There are a number of reasons for getting delayed emails such as high traffic on JotForm's servers at the time you received your submissions, or there were some delays on transit or probably filter issues on your email service provider.  What I can suggest for now is to continue observing this.

    Please do let us know if you continue to experience problems on your email alerts, or if you have other questions or concerns.

    Thanks.